Returns

What is the returns address?
Please send your returns to Loussgisdpolly LTD, 4948 Doctors Drive,Long Beach,California 90802

What are your exclusions on returns?

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

Can I exchange my purchase for another size?
Exchanges must be within 30 days of placing your order and returned in new condition to the address outlined on your invoice.

You will be required to cover shipping back to us, but we will send the new size out to you free of charge. The cost of the return label will be deducted from your return amount.

If you have purchased our $2 returns coverage at checkout, we will send you a return label free of charge.

If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).

Can I return an item if I change my mind?
If for any reason you are not completely satisfied with your purchase we will give you a 30 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Conditions page for further information.

I have purchased a Loussgisdpolly piece in-store but I would like to return it. Can I send it back to you?
For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Loussgisdpolly we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.